Fresh Call Center Agents

Job description
Win-Win Solutions is a Business Process Outsourcing company located in Rawalpindi, established in 2022 with a vision in delivering exceptional customer service, driving sales, and maintaining customer satisfaction. Emphasise its role as a vital component of the organisation's overall success and its continuous efforts towards improvement and innovation.

Role Description

This is a full-time on-site role for a Fresh Call Center Agent. The Fresh Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Fresh Call Center Agent will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.

Qualifications

Customer Service Representatives and Customer Support skills
Strong focus on Customer Satisfaction and Customer Service
Excellent communication and active listening skills
Ability to multitask and work under pressure
Positive attitude and problem solving skills
Experience in a customer service role is preferred
High school diploma or equivalent, with a focus in Business Administration or related field
Contact US:

Whatsapp : 0341-6937069
Address : D-172, D-Block, 6th road, Satellite Town, Rawalpindi

NOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (06:00 PM TO 04:00 AM)